Ordering Online

How do I place an order?

Ordering with All Rounder Cricket is a very simple process:

• Have a look around our website and decide on the products you wish to buy.

• If you are wanting a product like a Cricket Bat then you would normally need to choose a “Weight” in the drop down box on the actual item page before you were able to go to your Shopping Cart.

• Once you have chosen your specific options then click “Add to Cart”.

• Then when everything has been added to your Shopping Cart then choose “Proceed to Checkout”.

• You are then able to either login (if you have an account with us), register for an account or just make a potential one off purchase as a Guest.

• Once you have fast tracked as a Guest by typing in your Name, Address, Shipping Address and Card Details, you will then receive order confirmation via your chosen email address once we have confirmed the order.

What happens if I am receiving trouble when trying to order online?

This is not a problem, please feel free to email us via info@allroundercricket.com or speak to us on our Livechat function where one of our highly talented Customer Service Advisors will be able to assist.

How will I know if my order has been received?

Once you have completed your order you will receive an email through to your chosen address usually within a few minutes of placing the order.

How will I be able to check on the status of my order?

You will be able to check the status by logging into the back office and checking your Orders section which will have full details on the status of your order whether it is still being handled by us or with our Courier which is DPD.

Where do I find my Order Number?

Your order number will be confirmed in an email within a few minutes of placing the order online or if you have a registered account with us you can check the order number by logging in and looking at your current orders.

Once my Order has been placed am I able to Cancel/Amend it?

It is possible to cancel or change the items you have ordered if they have not already been selected and packed by our highly skilled warehouse team. The best thing to do would be to to email us via info@allroundercricket.com or speak to us on our Livechat function where one of our highly skilled customer service executives will assist you.

How can I change my Personal Details?

This can be done by logging into your account and then changing any of your personal details including address, email and any email subscription/newsletters you are currently receiving.

I have forgotten my Password, What do I need to do?

Do not worry! When you click sign in you will see a forgotten password area where you will be able to type in your email address and then you will receive an email with detailed instructions on how you can reset your password. If you have any problems don’t forget you can always call our fabulous customer service team who will be able to assist you.

How can I close my account with you?

This is not a problem, please feel free to email us at info@allroundercricket.com where we will be able to assist with your account deletion.

If an item is out of stock, how can I find out when it will be available again?

The quickest way to find out about our stock availability would be to use our Livechat function or email us at info@allroundercricket.com where one of our customer service advisors will help you.

Payment

What payment methods can I use?

We accept Visa, Visa Debit, MasterCard, Maestro as well as American Express Credit and Debit Cards. We are also now accepting PayPal.

When will the money be debited from my account?

If the items are shown as In Stock or a Pre Order then the money will be debited from your card when the goods are leaving our warehouse.

What currency are the items charged in?

Great British Pounds Sterling (GBP)

Will VAT be added onto my order?

If your address is located within the European Union you will have to pay VAT at the current rate of 20%. Certain BFPO addresses as well as such areas as the Channel Islands will not include VAT.

There has been a problem paying for the items in my shopping cart, I think my card has been declined?

This could be one of the following:

• Card details entered incorrectly

• The Payment Processor we use has had issues contacting your Bank

• The Verified by Visa or MasterCard Securecode System has denied the order due to you entering the wrong details

• There is not enough money in your chosen payment account

We first of all ask you to carefully check your payment details. If you are sure they are definitely right then please re try the checkout process. If you are still having problems next it is best to get in touch with your bank to see whether they are having any issues at their side.

How safe it is for my card details to be saved?

Yes it is very safe. When you have placed an order with us using your Credit or Debit card, your details are very securely exchanged with our payment processor SagePay who provide a “Unique Token” which very cleverly allows you to utilise the very same card details as and when you return to place another order with us. Only the last 4 digits of the 16 digit card number are stored and we never store your (CVV2). Verified by Visa and MasterCard Secure Code systems are utilised for that extra layer of protection.

Shipping

When will I receive my order?

If you place an order before 3pm it will generally be dispatched the same day (on weekdays). If items are ordered over the weekend or on a bank holiday the items will be dispatched on the next available working day. We generally use DPD who are our dedicated courier but we also send items via Royal Mail.

Can my order be tracked?

Yes, you are able to track your order through Your Account section.

Is it possible to collect my order from your store?

Yes of course. There will be an option when you checkout to select “Collect from Store”.

My order status is showing Delivered but I have not received my items?

DPD and Royal Mail have very high standards but of course there are always problems when delivering items, so we can only apologise if you have had any difficulties in acquiring your order. Sometimes parcels are left with a neighbour but if this is not the case and/or you have not been left a card from the courier then please to email us via info@allroundercricket.com or speak to us on our Livechat function as soon as possible so we can investigate this issue for you.

Will my order be delivered free of charge?

If your order is being delivered to a UK Mainland address and you spend a minimum of £75 then we will send your items free of charge. For other deliveries outside of the UK Mainland you would need to look at our Shipping/Postage section for further details.

What Countries do All Rounder Cricket deliver to?

If you would like to see everywhere we deliver to then please check our Shipping/Postage page.

What will the shipping cost be to my country?

You would need to look at the Shipping/Postage page for more information on pricing to places outside of the UK Mainland.

Will any Customs Import Duties be due?

If you are items are being shipped outside of the European Union it is more than likely you will be due to pay some duties. We cannot give exact pricing of this as it depends on the country and value/type of what items you are ordering. All Rounder Cricket accept no responsibility for any Import Duties that are due and they are payable by the customer.

Do All Rounder Cricket ship to Post Office Boxes, Military Bases or Freight Forwarding Addresses?

In normal circumstances we do ship to Post Office Boxes, Military Bases or Freight Forwarding Addresses, however we always reserve the right to refuse an order. If this is the case, we will notify you by email that we have cancelled your order.

Returns

How many days do I have to return my item(s)?

At All Rounder we try our hardest to offer the best service possible, and understand that while ordering cricket equipment over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration. As a result of this we offer either an exchange or a total refund of all goods (except bats that have been knocked in or facing/tape added to them) purchased through All Rounder Cricket Equipment, providing they are returned to us in their original packaging and have not been used, within 14 days of purchase. Cricket bats that have been knocked in or personalised with bat facing or tape will not be exchanged or refunded unless faulty.

How do I return my item(s)?

On the back of your order form you will have a return section that you need to fill out and send back with your item(s). The returns address is stated on this sheet. We recommend you send the package back to us through a recorded/tracked delivery.

Will I receive the postage I have paid to send the item(s) back to you?

Unless the item(s) you have purchased are faulty or we have sent the wrong items to you then you would have to cover the postage yourself if it was just a straight forward return for instance if the size was wrong or you purely did not like the item(s).

Is it possible to return an item which was a gift?

Of course. However, please be aware the refund would be processed using the payment method the person originally used to make the purchase. If it is an exchange you require then just make it clear on the returns form that is the option you would like and specify the new address you would like the exchange sending to.

How long does it take to process a refund?

Once we have received the item(s) back it would take between 3 and 5 days usually for the refund to be processed.

The order has been returned but I have still not seen the money refunded on my bank statement?

Once processed the funds can take up to 48 hours to be seen in your bank account. If it is any longer than this please feel free to email us at info@allroundercricket.com where we will be able to assist you further.

Cricket Product Information

My Cricket Bat has broken, what should I do?

Cricket Bats are made from wood (Natural Material) and the bats would normally receive some artificial cracks over time and use. However, if you believe the bat is clearly not up to scratch and not doing what it should then please follow the return guidelines and send it back to us. We will then inspect the item and let you know of what happens next. We usually have to consult the manufacturer which means the process can take longer than the usual 3-5 days a return or refund would. If you have been using your bat for longer than a full cricket season we would never issue a refund under any circumstances.

How do I know what Cricket Bat size to buy?

This is a tricky question but height is generally the determining factor on what size bat you should choose.

Here is a chart to make things a little easier:

The weight of the bat is important and here is a good test you can do to determine which weight you would require. Take your stance and lift the bat up in front of you and then takeaway your bottom hand. If you cannot control the bat in a comfortable stand up position then it is probably too heavy for you to be using. It is easier if you can come to our store and test the bats for yourself but if you order and it is the wrong weight you can always utilise our returns system and acquire the next weight down or whatever you feel necessary, we could also issue a full refund.

I am looking at your different batting categories and a lot of the bats look exactly the same but some are much more expensive than others, what is the difference?

Cricket Bats are made with different standards of English Willow normally and are generally graded this way. The more expensive bats will have a higher quality English Willow (Grade 1 being the best), with a better colour across the blade as well as “pinging” off the bat nicely for better feel and touch.

Do I need to do anything to my Cricket Bat before I use it competitively?

ALL natural faced bats MUST be coated in Linseed Oil or a specific cricket bat oil/wax. This is hugely important as a bat which is not prepared or under prepared is much more likely to split or crack and potentially be unusable. 2-3 coats is usually enough, letting each coat fully dry before applying the next.

Knocking-in is CRUCIAL even if it states in the information the bat has already been prepared for full usage. This compresses the willow in the faces and edges to form a difficulty to guard the bat when the full force of a ball hits it. If Knocking-in is performed correctly you bat will have a greater protection and be able to be utilised many more times throughout its life with you.

This process is utilised either with a specialist wooden mallet or a high grade old cricket ball. The bat should be recurrently hit against the main part of the hitting area, making sure you also pay particular attention to the face around the toe and edges of the bat. The force should gradually increase as you knock in the bat more. This is a patience process and can take up to 6 hours of fully knocking in but every bat is different.

MAKE SURE YOU DO NOT hit the Splice, Handle, end or rear of the blade!

It is now recommend to use against an old ball in nets for example or in a catching environment. If you do use the bat and seam marks are apparent on the face then further knocking in is required.

Sponsorship

Unfortunately at All Rounder Cricket Equipment LTD we do not offer sponsorship at this current time. It would be in your best interests to contact a manufacturer whose equipment you enjoy using and asking if they could accommodate your requirements.