What payment methods can I use?
We accept Visa, Visa Debit, MasterCard, Maestro as well as American Express Credit and Debit Cards. We are also now accepting PayPal.
When will the money be debited from my account?
All payments are taken with immediate effect once the order has been placed.
What currency are the items charged in?
Great British Pounds Sterling (GBP)
Will VAT be added onto my order?
If your address is located within the European Union you will have to pay VAT at the prevailing rate. Certain BFPO addresses as well as such areas as the Channel Islands are exempt from paying VAT.
There has been a problem paying for the items in my shopping cart, I think my card has been declined?
This could be for one of the following reasons:
• Card details entered incorrectly
• The Payment Processor we use has had issues contacting your Bank
• The Verified by Visa or MasterCard Securecode System has denied the order due to you entering the wrong details
• There are insufficient funds in your chosen payment account
In the first instance make sure that you have correctly entered your payment details by retrying the checkout process. If your card is declined for a second time, you should contact your bank or service provider to ensure that they are not having any issues at their side.
How safe is it for my card details to be saved?
When you have placed an order with us using your Credit or Debit card, your details are very securely exchanged with our payment processor SagePay who provide a “Unique Token” which very cleverly allows you to utilise the very same card details as and when you return to place another order with us. Only the last 4 digits of the 16 digit card number are stored and we never store your (CVV2).
Verified by Visa and MasterCard Secure Code systems are utilised for that extra layer of protection.